1. The buyer makes an offer with TradonoPay:
It is now up to the seller to accept, make a counter-offer or decline.
2. The seller accepts:
The deal is now sealed and legally binding.
3. The buyer pays with TradonoPay:
The money is sent to Tradono. We'll take good care of the money for 14 days or until the item is marked as received in the conversation between the seller and buyer.
! In case of problems...:
When using TradonoPay, both the seller and buyer can contact support by pressing the Stop transaction button in the conversation, before the 14 days have passed. Thereafter the money-transfer will be paused for up to 30 days. In the meantime Tradono Support will look into the case.
Therefore Tradono works as a safe middle man in the deal. If you have general questions, we don't recommend pressing the Stop transaction button but instead contact support at firstname.lastname@example.org
4. The item is sent or picked up:
If everything goes according to plan, you have 14 days to complete the deal. As a seller, if you are sending the item, be sure to obtain at least a postal certificate as a proof of shipping(!).
5. The item is in the buyers' hands:
Once the buyer receives the item, he or she marks it as "Item received".
6. Tradono transfers the money to seller:
Once the buyer approves and marks the item as received (or after 14 days), Tradono transfers the money to the seller. Safe and easy.
Be aware that it can take a while, before the money is in your account. Especially first time users will experience some waiting time. This is because our payment provider needs to validate your information and credit standing.